Missing Bricks?

We know how important every piece is.

If you’ve opened your set and discovered a missing or damaged brick, don’t worry — we’ve got you covered.

At Universal Bricks, we stand behind the quality of the products we stock. If something isn’t right, we’ll help make it right.

Free Replacement Parts

If a piece is missing from your set, we’ll arrange a replacement free of charge.

Simply submit a request with:

• Your order number

• The set name

• The missing part number (from the instruction manual, if available)

• A brief description of the issue

Our team will review your request and organise the replacement as quickly as possible.

What’s Covered?

We provide free replacements for:

• Missing parts in newly purchased sets

• Incorrect pieces included in a set

• Damaged parts caused during manufacturing

To be eligible:

• The set must have been purchased from Universal Bricks

• The request must be submitted within a reasonable time after purchase

Processing Time

Replacement parts may be sourced directly from the manufacturer.
Processing times can vary depending on availability, but we’ll keep you updated every step of the way.

Need Help Identifying a Piece?

If you’re unsure which part is missing, our support team is happy to assist.
Just send clear photos and we’ll guide you through it.

Our Commitment

Building should be enjoyable — not frustrating.

That’s why we’re committed to supporting our customers even after the box is opened. Your experience matters to us, and we’ll always do our best to ensure your build is complete.