FAQ

Frequently Asked Questions

Welcome to the Universal Bricks FAQ hub. Whether you're a first-time builder or a seasoned collector, we’re here to help make your experience smooth, exciting, and frustration-free.

What are alt bricks?

Alt bricks are high-quality building block sets produced by independent brands. They are designed to be compatible in size and connection with most major brick systems on the market, allowing builders to expand their creativity across different themes and styles. At Universal Bricks, we carefully select alternative brick brands that meet our standards for quality, durability, and design detail. Every set we stock is chosen with builders in mind. Universal Bricks is not affiliated with, endorsed by, or sponsored by any other brick manufacturer. Brand names mentioned on our website are the property of their respective owners and are used for descriptive purposes only.

Are your building sets good quality?

Yes. We focus on premium alternative brick sets that offer strong clutch power, accurate moulding, and satisfying build experiences. Many of our models are designed for collectors and advanced builders who appreciate intricate details and display-ready designs. As with all construction toys, slight colour variations or minor part tolerances can occur depending on the manufacturer.

Do your bricks work with other major brick systems?

Most of the brands we stock design their bricks to be compatible in size and connection with widely available brick systems. This allows builders to expand their creative possibilities. Universal Bricks does not claim compatibility with any specific trademarked brand unless explicitly stated. Any referenced brand names are used strictly for descriptive purposes.

How long does shipping take in Australia?

Orders are typically processed within 1–2 business days. Delivery times depend on your location and the shipping option selected at checkout. Once dispatched, you’ll receive tracking information via email so you can follow your parcel’s journey. Delivery times may vary during peak periods, holidays, or promotional events.

Do you ship Australia-wide?

Yes. We ship Australia-wide. Shipping rates and estimated delivery times are calculated at checkout based on your address and selected shipping method.

Can I pre-order upcoming sets?

Yes. Selected items may be available for pre-order, allowing you to secure upcoming releases before they arrive in stock. Estimated arrival dates are subject to supplier timelines and delays outside of our control may occur. Orders containing pre-order items may ship once all items are available unless otherwise stated. VIP members may receive early access to selected pre-orders.

What is the Universal Bricks VIP Club?

Our VIP Club rewards loyal customers with points for every purchase. Points can be redeemed for discount vouchers and exclusive rewards. VIP benefits may include points on every order, bonus point events, early access to selected releases, exclusive member-only promotions, and birthday rewards where applicable. Universal Bricks reserves the right to modify or update the VIP program structure, rewards, or eligibility at any time.

What if a piece is missing from my set?

If you discover a missing or damaged part, please visit our Missing Bricks page and submit a request including your order number and part details. Replacement parts are provided free of charge for eligible purchases made directly through Universal Bricks, subject to stock availability and manufacturer support. We may request photo evidence and additional information to process claims. Universal Bricks reserves the right to decline replacement requests in cases of misuse, excessive claims, or suspected abuse of the policy.

What is your return policy?

We accept returns on unused and unopened items within the stated return window. Products must be returned in their original packaging and condition. Opened sets may not be eligible for return unless faulty. Refunds are processed once returned items are received and inspected. Shipping costs may be non-refundable unless the item is confirmed faulty. Please review our Returns Policy page for full details.

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, and other secure payment methods available at checkout. All payments are processed securely through Shopify’s encrypted checkout system. Universal Bricks does not store your full payment details.

Are your products suitable for children?

Each product listing includes recommended age guidance based on manufacturer recommendations. Some models are designed primarily for collectors or advanced builders. We recommend adult supervision for younger children. Small parts may present a choking hazard. Always review the age recommendation before purchasing.

Do you offer gift vouchers?

Yes. Digital gift vouchers are available and delivered electronically. Gift vouchers are non-refundable and cannot be exchanged for cash.

Can I cancel or change my order?

Orders may be cancelled or modified prior to dispatch. Once shipped, changes cannot be made. If you need assistance, contact our support team as soon as possible.

How can I contact Universal Bricks?

You can reach us via our Contact Us page. Our support team aims to respond to all enquiries promptly during business hours.